Drive revenue growth through a tailored customer experience program
I help B2B SaaS startups build better customer experience programs and drive growthBook a Free Discovery Call
Customer Experience (CX) Strategy Consulting
One-size-fits-all strategy does not work for Customer Experience. I work with you to come up with a contextual post-sale CX strategy to deliver a top notch customer experience and growth
- Customer Onboarding
- Customer Success and Growth
- Customer Service
- Engagement Planning
- Communication Design
Business communication doesn’t have to be a wall of text and boring. I will help you drive more effective presentations
- Customer Communication Design - Business Reviews, Feature Updates, SteerCo Decks
- Org Communication Design - Pitch Decks, Investor Updates, Proposals, Feature Releases
I believe in the power of collective wisdom. I will coach your CS team to grow in their role and become effective CS professionals
- Customer Success 101
- Customer Success Best Practices
- Objection Handling
- Driving Growth
Wall of Love
Don’t just take my word for it - go through the wall of love and hear from some of those who worked with me in the past
Working with my mentor, Lakshmi Narayanan, has been an absolute game-changer for my career in my initial career as an Associate Customer Success Manager. His guidance and expertise have been instrumental in helping me navigate this industry and take my skills to the next level. His dedication to teaching and leading has empowered me to aim for higher positions and gain a deeper understanding of the domain. I couldn’t ask for a better mentor who truly believes in my potential. Thank you!
Customer Success Manager
At HyperVerge, when rapidly scaling our customer base, we realized how important customer success is for increasing value and preventing churn. Given his experience at ChargeBee and Whatfix, we reached out to LN. He understood our challenges and recommended a few playbooks to build a strong CS and Solutions team. He had great insights, and his inputs were extremely valuable in us building out a strong CS and Solutions team at HyperVerge.
Co-founder - Plotline, Ex-HyperVerge
LN brought in a good experience in customer handling as well as focused product engagement. He was able to quickly jump into escalated customers , develop a well articulated Customer Success plan and execute it to completely win back by driving both value and relationship. Overall a great CS professional and would love to work with him in future.
Co-founder - AppEq.ai, Ex-Whatfix
LN as we call him is an outstanding person who takes his work to a different level. Extremely committed, and hard-working, but above all has great compassion for the people whom he works with. He is highly technical and goes to any extent to make sure customers are supported with whatever issues they might have. He has a charming personality which makes anyone enjoy working with him. His calm nature combined with great passion and an extremely high level of commitment helped us on many occasions to resolve some very difficult issues. He is reliable and takes customer success to a different level. I envy his energy level which didn’t dip even once in the last couple of years. It was an absolute pleasure to work with LN and we will miss him terribly. LN, you are a powerhouse and you would do fantastic in whatever you try your hands on. Wishing you all the very best.
Leader - Product Content Experience @ Cisco, Past Customer
Lakshmi (LN) has been my Customer Success Manager for 2 years and I can’t say enough good things about him. He is always available to jump in and help with any problem we have and in addition he proactively looks for new ways for us to gain value from the Whatfix tool. His suggestions and support have been very integral to our success with this tool. He is a pleasure to work with and I highly recommend him as a valuable asset to any team.
Director of Tools & Technology at ADP, Past Customer
LN has been a great friend and mentor during my first year at Whatfix. We have collaborated and met with some of Whatfix’s biggest customers. LN separates himself in two key ways. He brings extreme hard work/preparedness to every conversation and he embodies empathy. While we all have our different goals, KPIs, etc, LN always prioritizes his customers and the success of his team before himself. I am grateful for the lessons learned and all the hard work dedicated to our shared customers.
Strategic Account Director, Whatfix
I have had the pleasure of working with Lakshmi Narayanan (LN) for nearly 10 months, and I can confidently say that he is an exceptional mentor, leader, and manager. His technical skills in the customer success vertical (SAAS) are unparalleled, making him an invaluable asset to any organisation. In addition to his managerial prowess, LN has also been a great friend, very confident in sharing his unique perspective and approach to problem-solving. Every conversation with him is an opportunity to learn something new. I have no doubt that LN will achieve great success in his future endeavours, and I hope to have the chance to work with him again in the future. Those who have had the pleasure of working with him will attest to his potential to lead and create innovative ideas and software solutions ;) in future
Customer Success Manager, Whatfix
I have had the pleasure of working with LN, who is an outstanding leader. He has been a great friend and mentor to me. His exceptional management skills, combined with his calm and approachable demeanor, make him an invaluable asset to any organization. LN is highly technical and a caring and attentive advocate for customers. He goes above and beyond to ensure that the clients receive the utmost value from the products and services. Throughout my experience working with him, I have witnessed his unwavering commitment to driving customer satisfaction and success. He creates a friendly and professional work environment that everyone enjoys. Lakshmi is a pleasure to work with, and I highly recommend him to any organization seeking a passionate leader in customer success, I look forward to working with him again in the future. Wishing you all the very best:)
Customer Success Support Engineer, Bureau.id
I had the privilege to interact with Lakshmi in a short stint on an assignment in South Africa on social and collaboration workflows, design patterns and enabling technologies, which helped us create a context from what were initially fuzzy ideas and product goals and putting across his ideas to customer. He is an organized, professional and most importantly, a great listener. Wishing him in all success in future
Joseph Daniel Samuel
Digital Transformation Evangelist, TCS